Returns & Refunds Policy
We want customers to have clear information about returns and refunds before making a purchase.
Return Window
You may request a return within 30 days after delivery.
To be eligible for a return, the item should be returned in a condition suitable for review and resale where applicable.
Return Condition
For hats, caps, beanies, visors, and related headwear, items should generally be:
- Unwashed
- Unaltered
- Free from visible wear beyond reasonable try-on
- Free from stains, odors, cosmetics, hair products, or other residue
- Returned with original tags, packaging, and included accessories where applicable
Items showing signs of extended wear, washing, alteration, contamination, or damage caused after delivery may not qualify for a standard return.
Damaged, Incorrect, or Defective Items
If you receive a damaged, incorrect, or defective item, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- The email address used at checkout
- A description of the issue
- Clear photos of the product and packaging when appropriate
We will review the information and provide the appropriate next steps based on the circumstances.
Change-of-Mind Returns
If you request a return because you changed your mind or no longer want the item, return shipping costs may be your responsibility unless otherwise required by applicable law.
Return Authorization
Please contact us before sending an item back so our team can provide the applicable return instructions.
Items returned without prior contact or to an incorrect location may experience delays in processing.
Refunds
Once an approved return has been received and reviewed, an eligible refund will normally be issued to the original payment method.
After a refund is issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
This processing time commonly takes approximately 5–10 business days, depending on the financial institution.
Exchanges
If you need a different item or variant, please contact us. Exchange availability depends on current stock and the condition of the returned item.
Contact Us
For return or refund assistance, contact:
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days
Velopria
Operated by Shanghai Wanyueyang E-commerce Co., Ltd.