Contact Us
Thank you for visiting Velopria. Our customer support team is available to assist with questions about products, orders, shipping, delivery, returns, refunds, payments, and general website inquiries.
Company & Customer Support
Company Name: Shanghai Wanyueyang E-commerce Co., Ltd.
Business Address:
Room 1709-2, No. 873-881 Nanjing West Road, Jing'an District, Shanghai, China
Customer Support Email:
service@velopria.com
Business Hours:
Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time:
We typically respond within 1–3 business days.
Before You Contact Us
For questions about an existing order, please include:
- Your order number
- The email address used when placing the order
- A brief description of your question or issue
If your inquiry concerns a damaged, incorrect, or missing item, please include clear photos of the product and packaging when appropriate.
Product Questions
If you have a question about a Velopria product, please include the product name or a link to the relevant product page.
If a particular material, dimension, fit detail, adjustment feature, weather-performance claim, or other specification is not confirmed on the product page, please contact us before purchasing rather than relying on assumptions.
Keep Your Payment Information Private
Please do not send full payment card numbers, card security codes (CVV/CVC), passwords, verification codes, or other sensitive payment credentials by email.
Velopria customer support will not ask you to provide your complete payment card information or account password by email.
How We Can Help
- Products and product information
- Orders and order status
- Shipping and delivery
- Returns and refunds
- Payments and checkout
- General website inquiries
For assistance, contact:
service@velopria.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days
Velopria
Operated by Shanghai Wanyueyang E-commerce Co., Ltd.